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Mediation is a voluntary, confidential, and formal process where a neutral third party helps disputing parties manage their conflict through dialogue in a controlled environment.

Mediation can be requested by disputing parties (if both are in agreement), or managers. The process is coordinated by the ER area at no cost to parties.

Explore more details below. 

The mediation process:

  • is formal and follows a specific format; 
  • is moderated by a neutral outside third party or an ER representative when appropriate; 
  • offers both joint sessions and the opportunity to caucus;
  • aims to help generate ideas only proposed by parties;
  • ends with mutual resolution determined by the parties.

Mediation is appropriate in the following cases:

  • behavioral conflicts;
  • cultural conflicts;
  • interpersonal conflicts;
  • leadership conflicts;
  • personality conflicts;
  • work-style conflicts.