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Finance and Support Services Division
Office of Human Resources

Using Focus Groups for Assessment

group of people gathering

Visit the Faculty Focus website to see upcoming dates.

Overview:

At Texas State, we strive to continuously improve our support services. Through an ongoing outcomes assessment process, including the development and assessment of outcomes, areas gather the information needed to continuously improve the services they provide.

Surveys have been a popular method for collecting customer satisfaction data and other feedback used to assess departmental services. An alternative assessment method to consider is a focus group, where people can provide information in a level of detail that can be difficult to obtain using a survey.

In this workshop, we will provide instruction on best practices for conducting focus groups from start to finish, including selecting and inviting participants, developing questions, facilitating and recording group discussion, and compiling and reporting results. We will provide examples of how focus groups can be used during the outcomes assessment process to provide actionable results for improving programs and services.

How to Register:

  1. Sign in to your SAP Portal
  2. Click on the Training and Development tab
  3. Locate this workshop by searching for course title in search term box.

If you require special accommodations to participate, please call 5.7899 at least 72 hours prior to the event.