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Customer Service

Customer Service – Demonstrates patience, attentiveness, knowledge of the inquiry or takes initiative to find solutions, uses positive communication, willingness to help customer at all times and maintains relationships over time.

Online Courses and Videos

The LinkedIn Learning courses below are available in SF Learning. Log in to the SAP Portal and click on the SuccessFactors (SF) Learning tile. You will be able to locate these courses by clicking "Browse all courses" to access the course catalog.


Understanding a New Generation of Customers

two women smiling swiping a square for purchase
Customer Care Preferences: Millennials vs Gen Z
three men and laughing two women walking side by side
16-Year Old Explains 10 Things to Know About Gen Z
people sitting around table
Generation Z and its Implications for Companies

Take Action

person smiling at computer
16 Customer Service Skills that Every Employee Needs

TXST Course Offerings

  • Allies Training
  • Supporting Transgender/ Non-Binary Students on Campus
  • More than just Grant: Exploring TXST HSI
  • How to be an Upstander
  • Mental Health First Aid
  • Responding to Sexual Misconduct on Campus
  • Human Trafficking
  • Mental Health Concerns at Texas State University: Trends, Resources, and Interventions
  • In Limbo: Dilemmas Faced by Undocumented Students
  • Transition from Service to Classroom: Helping Student Veterans Succeed at Texas State
  • Understanding International Student Needs: What in the world does this acronym mean? (RCL, CPT, OPT, etc.)
  • University Seminar Teaching Opportunity
  • Empowering First Gen College Students
  • Providing Legendary Customer Service