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Customer Service

Customer Service – Demonstrates patience, attentiveness, knowledge of the inquiry or takes initiative to find solutions, uses positive communication, willingness to help customer at all times and maintains relationships over time.

Online Courses and Videos

The below courses are available on LinkedIn Learning. Log in with your NetID and password to access your account.

Understanding a New Generation of Customers

two women smiling swiping a square for purchase
Customer Care Preferences: Millennials vs Gen Z
three men and laughing two women walking side by side
16-Year Old Explains 10 Things to Know About Gen Z
people sitting around table
Generation Z and its Implications for Companies

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